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General Terms & Conditions

ETRAFFIC may also be referred throughout terms as us or we and the client may be referred to as you or customer.

ETRAFFIC will look to offer and provide its range services in a timely fashion however is not held responsible for any delays outside of its control including but not limited to delay in content, images or contact from customers directly.

ETRAFFIC will not be held responsible in any way any change in service or product quality from its third party service providers such as Shopify, Squarespace or WordPress. These changes may include outages, cost of service, service interruption or change in product offering.

While ETRAFFIC will endeavour to provide a hosting service for our customers, we do not guarantee and cannot be held responsible for any outages or downtime by the 3rd party suppliers.

ETRAFFIC will not be held responsible for any copyright infringement of any images including stock photos, logos and / or content used on any project where the copy/images are provided to us by the customer.

Customers of ETRAFFIC are not entitled to any project items that fall outside of the agreed project confirmation unless otherwise agreed.

Customers are not entitled to a refund of deposit once the team at ETRAFFIC has booked in a project unless we fail to complete an agreed project and a satisfactory result cannot be achieved. Customers are of the understanding that as soon as a deposit has been received initial prep work for the project is conducted by our team.

Customers who, without giving us prior notice at the start of a project are delayed in providing the full required assets for an impending project may be subjected to a waiting period due to project commitments of other clients of ETRAFFIC who are already waiting for services to be rendered. The team will endeavour to work with our customers needs to ensure that any delays are kept to a minimum.

Unless otherwise agreed, ETRAFFIC require all assets such as products, images and copy text to be provided before ETRAFFIC reserve the right to complete a project using only these assets.

Customers are entitled to one round of cosmetic and copy changes on web-design and e-commerce design projects unless otherwise specified depending on the scope and size of the project. Additional changes will be charged at our usual hourly rate at $89 + GST

ETRAFFIC will use best practice methods when delivering a website design, website development & marketing services however there is no guarantee provided around search engine rankings.

Customers of ETRAFFIC who have opted for marketing services are responsible for their own marketing budgets and will reimburse ETRAFFIC in full for any marketing budget costs incurred by ETRAFFIC for running A client’s campaign such as Google Adwords and Facebook / Instagram marketing costs.

Any outstanding invoice that is more than 14 days overdue may be deemed as a bad debt and passed onto a third party collections agency/legal team.

ETRAFFIC will use marketing methods including but not limited to, ad campaigns, SEO to drive traffic to our customers websites & social channels. The channel use will depend upon the pre agreed methods such as search, social and email marketing campaigns. ETRAFFIC despite its efforts offers no guarantees whatsoever regarding results or sales attributed to the campaign(s).